When it comes to a brand’s relationship with its audience, it’s all about customer personalization. Customer personalization allows companies to better relate to their customer’s needs and give them a deeper connection to a company. Customer personalization bridges the gap between online experiences and in-person interactions with customers.

Consumers are looking for more ways to connect with a brand, and companies are looking for more ways to increase revenue and track marketing efforts. This makes 2017 the year to focus on personalization. Here are a few customer personalization trends guiding the online experience in 2017:


Enhancing Online Brand Experience

Online shopping is by no means a new concept, but brands are currently working to better connect with consumers online. Common ways to personalize, and therefore enhance, the online brand experience include dynamic content and personalized recommendations. By tracking what consumers look for on a site, companies can personalize the way their site interacts with each customer. This gives everyone a unique experience and encourages them to come back.

One prime example of a personalized online consumer experience is Amazon. Each time a shopper looks at one product, they are then showed similar products, things people have bought, and more. This is all done with the intent of guiding a customer to make a more informed decision.


Optimized Messaging with Customer Data

The average person spends just a few seconds on a page before they decide whether or not to stay. This short attention span makes the content you show them that much more crucial. It’s in those few milliseconds that personalization can make a huge impact.

To do this, companies need to gather the right information about each person who visits their site, so they can better target their efforts to catch that person’s eye. There are multiple methods companies can use to gather data to help with customer personalization. This includes proprietary scoring, targeting algorithms, and more. These processes can help track a person’s every interaction with your brand other similar online brands to provide a personalized experience. Even if someone is a new user to a site, companies with the proper algorithms in place can look at their personal history to improve the content it shows.

Companies such as NectarOM simplify the data collection process to help companies better target messaging and in turn see higher customer engagement that increases overall sales.


Geo-Targeting Marketing

We as a culture are constantly sharing information online, and brands need to take advantage of it. More and more people are becoming comfortable sharing their location online. This allows companies to target content based on a person’s location. Geo-targeted marketing – also referred to as proximity marketing – allows companies to combine online and offline for an improved, cohesive customer experience.

Proximity marketing allows a company to feed the customer their message at a time when they are most likely to take action, based on their location. Proximity marketing uses technology such as chips in products, enabled location services on a smartphone, and in-store WiFi to better reach its customers.

Personalization is imperative for any company that wants to reach its customers online. People aren’t looking for a company that just shows them what they have to offer. Instead, people want to buy from brands that pay attention to them and provide them with custom-tailored content. When it comes to personalization across all channels, companies like NectarOM make simpler to reach customers and increase revenue.


Customers interact with your brand long after they walk through the door or finish their last bite at your restaurant. Now customers experience your brand in more ways than ever – online, in-app, in-person and at home. The question is how do you capitalize on all those interactions to increase sales?

Easy powerful personalization makes it easy for restaurants to build, operate and scale their omnichannel personalization capability.

Click HERE to learn more 

Benefits of Email Marketing

In a world where social media, blogging, and SEO take precedence, email seems like it would be on its way out the door. However, with the business world obsessed with acquiring consumer data, email marketing is not only useful but essential to companies.

Email marketing is one of the most effective and reliable channels for marketers to interact with customers. Here are three reasons why email marketing really works.

1.Easy Way to Reach Mobile Customers

Email marketing is an easy way to reach consumers on mobile without investing in new technology or software. Email channels already exist and are a traditional medium of connection, making it simple to reach consumers. According to a report by Pew Research Center, 52% of cellphone users in the U.S. access their emails via mobile phones. With many consumers constantly on the go, email marketing offers companies a way to send a greater volume of content to consumers in a quick and efficient manner.

Email is also accessible on devices other than mobile phones. According to a study done by Forrester Research, consumers opened 42% of retailers’ emails on smartphones and 17% on tablets. Essentially, nearly 60% of email marketing messages also double as mobile marketing messages. This versatility puts email at an advantage in comparison to text messages and SMS messaging. Consumers are more inclined to open email messages because emails are more accessible. Texting, on the other hand, is only available on mobile devices. Email is also free for the consumer and company while texting risks the chance of an incurred charge on the customer’s end. This diminishes the satisfaction of customer experience and can drive customers away. Also, email marketing is an easier access point for consumers and conveys more content that is useful to consumers.

2. Email is a Transactional Medium

Consumers see emails as a way to get offers, coupons, promotions, and in-stores sales. Email marketing deals drive in-store sales, making product emails key to getting consumers to engage with a product. A study performed by Nielsen found that 27% of online shoppers subscribe to emails in order to save money. 64% of consumers have printed out coupons found on email marketing campaigns.

Since customers expect to see offers and promotions in product emails, they are more likely to be in a buying state of mind. In turn, this can turn into increased revenue opportunity for companies. E-coupons are becoming a huge business with the growth of online sales, and email marketing is at the heart of it. Email marketing reaches out to online bargain hunters and provides consumers with a way to save online and in store. The transactional framework that email marketing provides also allows companies to personalize more toward consumers, engaging them more and further increasing sales opportunities.  

3. Tells You What Works

Email marketing allows companies to see what works and what doesn’t. The data obtained from email marketing provides metrics to see how emails are performing and what companies can do to improve email strategies. These insights allow companies to market their products smarter and better. Learning what works because of email marketing also gives companies a better understanding of the needs, interests, and desires of the consumer base. Companies can see the clickthrough rate of an email, which can then provide data as to how shoppers interact with the online shopping platform. Companies use the information provided by email marketing to not only cater to what consumers are looking for, but to better improve the interaction between consumer and company. By using email marketing, companies can track customer activity and better serve their interests.

Some say email marketing is dead. However, email marketing works. It keeps customers engaged and opens channels of communication between the company and its customers. With email marketing, companies can be in the right place at the right time.

Many companies are shifting their focus to engage customers with higher value and profitability. The goal of engaging high-value customers (HVCs) is to nurture them into becoming loyal power shoppers. Increasing loyalty to a brand this way ensures retention and lifetime value of customers.

HVCs drive a significant portion of a company’s revenues. These customers are not only intensely loyal to a brand, but help promote the brand and its influence as well. Engaging and satisfying these high-value customers will put a company on a path toward greater success.

What Is a High-Value Customer?

Confusing high volume and high-value customers can be easy. However, high volume customers and high-value customers are two different target markets.

High volume customers are those who interact with a brand frequently. Although they may engage with the brand often, it doesn’t necessarily mean that these customers are the most valuable. Often with high volume customers, a brand will see a surge in activity for short periods of time. However, once the excitement fades, so does customer engagement.

High-value customers are those who buy for a reason. These customers look at products, services, and brands as a way to meet a need and satisfy a drive such as status, health or lifestyle. HVCs are customers who are loyal to a brand or company, even in times of financial duress. They will return to a brand and product even when a cheaper alternative is available. For HVCs, the cost is not a priority, and are more focused on having their unique needs addressed. HVCs are also brand promoters and influencers. These are the customers who will share the brand within their social networks.

Focusing specifically on high VALUE customers reflects an understanding of the power that these consumers have. Identifying who the high value customers are and tailoring marketing schemes to satiate these consumers, keeps them happy and ensures the brands’ profit margins.

  1. Evolve With Customers

Customer habits change and evolve. In turn, the way consumers interact with brands has evolved as well. Instead of fighting this evolution, brands should adapt and keep up with their customers. Part of this evolution includes the introduction of new goods and services and outlets, like online shopping. This development means customers are interested in a wide variety of items at all times. A shift towards items outside a consumer’s regular purchase pattern can indicate consumers are turning into HVCs. Dramatic changes in how customers buy items and spend money can also indicate greater trust and loyalty with a brand. Once the customer has extended the olive branch toward a brand, it is very likely they will shift into the high-value customer category.

  1. Pay Attention

The data provided by a customer’s recent activity can predict if a customer is high value or becoming high value. Data points such as high clickthrough rate, frequent site visits, and large purchases can indicate a customer as a high-value customer. One way to monitor customer involvement and identify high-value customers is through a  triggered marketing campaign. Triggered marketing includes a continuous stream of messages sent to customers based on their shopping activity, browsing history, purchases, etc. Triggered marketing indicates to customers that a brand knows its customers.

  1. Loyalty Rewards

Loyalty programs are teeming with information about members. Everything from brand preferences and item category to price sensitivity can be found in loyalty member data. Harnessing loyalty data helps brands personalize more towards HVCs. Knowing where, when, why, and how customers engage with a brand, can empower companies to create personalized experiences across multiple channels.

Loyalty programs also remove the barrier between customers and their next purchase. These loyalty programs make customers feel like “power users.” Their actions directly correlate to the experience found with a brand and company.

High-value customers make up the untapped bread and butter for many businesses. Understanding the behavior patterns of high-value customers enables brands to engage and target this niche group of customers. Providing high-value customers with the attention they desire keeps them engaged with the brand and propels companies to further success.


These days, customers want to feel that they’re being heard and understood by their favorite brands. In fact, 73% of consumers want a more personalized shopping experience. Personalization allows brands to create a unique experience for their customers — in turn, demonstrating that they are being heard, and hopefully contribute to increased sales volume.

And, it is working. According to a study done by Infosys, 86% of consumers are influenced by personalization when making shopping decisions. Consumers are motivated to purchase more when they are made to feel relevant.

Thus, personalization has become increasingly important for brands and their success. Let’s take a look at three brands that are succeeding by bringing personalization into the consumer journey.


This 156-year-old brand has pioneered a different kind of personalization for customers. Partnering up with Pinterest, Burberry has given customers a way to build personalized boards with product content provided by Burberry.

The “Cat Lashes” promo initiative offers a personalized experience for customers based on their makeup preferences. Users take a quick questionnaire and get personalized makeup looks and tips through a personalized Pinterest board. Burberry promotes their Cat Lashes Mascara through the Pinterest boards. The personalized boards also offer tips on how to create relevant looks for each customer while also using the Cat Lashes Mascara.

According to an internal study, 42% of consumers have bought products based on promoted pins they saw on Pinterest. Burberry’s “Cat Lashes” initiative is, therefore, capitalizing on Pinterest’s broad consumer base. The personalized boards serve as a promotional hub for the Cat Lashes Mascara, as well as related and relevant Burberry products.


Gilt.com was listed in Fast Company’s Top 25 Innovative Companies in 2010and ranked first in fashion that year. How did a company, which launched in 2007, garner so much success in just five years? The reason is that the online retailer personalizes sales and promotions for each customer and app user.

The luxury flash sales site has installed a personalized user page online and on the mobile app. This personalization feature is called “Your Personal Sale,” and goes beyond the daily e-mails a shopper receives. The personalized sales, generated by an algorithm, takes into consideration a customer’s entire shopping experience. Based on factors such as purchase history, geographic location, browsing behavior, and personal preferences, “Your Personal Sale” finds fresh items and deals daily. Personalization goes one step further, with Gilt.com also considering size, categories, and brands that customers frequently engage with. Each personalized sale lasts 24 hours, after which a new set of deals and sales are presented. According to CIO Steve Jacobs, personalized sales are “the next phase of the flash sale model.” The company leverages the sense of discovery the app provides, “tailoring [the] shopping experience just for them.”

Gilt.com brings personalization to the online fashion and retail platform and makes a conscious effort to tailor products to its customers. According to  Jacobs, “people are coming back more frequently, and they’re excited to see what’s in their sale tomorrow.” Personalized sales pushed the online retailer to be valued at roughly $1 billion just after five years of launching. Gilt’s personalization strategy has propelled the e-commerce company to enormous success.


The online music platform Spotify is the leading music streaming host, despite competitors like iTunes and Google Play.

The introduction of personalized playlists has distinguished Spotify from other streaming sources.

One of these personalized playlist functions is “Discover Weekly.” Discover Weekly is a service which personalizes to each listener’s taste across a variety of genres. A personal playlist of 30 songs is curated and released each Monday based on listening habits. The music streaming service has also launched the “Release Radar” feature. Every Friday, the two-hour playlist is updated with newly released music from artists and bands a listener frequents. In addition, listeners who curate their playlists receive personalized suggestions on their playlists as well. The streaming service learns from personal preferences, songs skipped and replayed, and even looks at micro-genre music preferences to curate the best suggestions for each listener.

Spotify’s lead engineer and algorithm creator Edward Newett says, “we’re trying to show that Spotify understands users better than anyone else.” Within the first 10 months of launching, Discover Weekly saw 5 billion song plays. Senior product owner Matt Ogle says Discover Weekly’s success has “completely changed” the way Spotify interacts with consumers. The great success with user personalization has also increased consumer loyalty. Spotify boasts 40 million paid subscribers, compared to Apple Music’s 20 million paid subscribers.

Personalization is key to a brand’s success and transforms the customer experience. The focus on personalization allows many of these companies to grow as customers engage with brands more and more. With personalization on the rise, it will be interesting to see how industries implement various personalization tactics into their customers’ experiences.

Two weeks ago, we talked a little about defining the loyal customer with data.

And because loyalty is so important for successful marketing, we decided to explore the topic a little further. But this time, we’re looking at loyalty through the lens of personalization. Personalization is the best way to successfully retain customers effectively and efficiently.

We have developed a guide to show how personalizing marketing can increase customer retention and loyalty.

Collecting Data

When marketers struggle, the reason often has something to do with acquiring customer information and data. Marketers may worry that customers are hesitant to share personal information – especially over digital avenues. Some customers may complain that the process to share information takes too long to share. Others may worry that disclosing contact information may put them at the receiving end for a plethora of spam mail.

It is a marketer’s job to put these customers’ minds at ease. Customers unwilling to spend an extra few minutes sharing personal information should be reminded that data disclosure is a future investment. Spending extra time sharing information today can result in a faster online check-out in the future.

Kate Spade gives its subscribers exclusive access to its secret sales
Kate Spade gives its subscribers exclusive access to its secret sales

Marketers should also reassure consumers who are wary of spam mail. Those worried about copious amounts of spam should be reminded that they will actually be on the receiving end of exclusive offers from the retailer – offers that may not be available without sharing an email address. Consider Kate Spade’s email campaign, which offers secret sales for users that share email addresses.

While these ideas might seem like second-nature ideas for marketers, it’s important to remember that the public is not always familiar with loyalty programs and data disclosure.

Drafting content

After data has been collected, marketers can develop personalized content.

Personalized content is meaningful content for consumers. Integrating customer data into marketing can transform a generalized message into an intimate, 1:1 experience.

Personalized messages should always contain the recipient’s name. Using a customer’s name in a subject line can serve as an attention grabber. When scrolling through emails from a variety of companies, a customer is more likely to pause when seeing his or her own name amidst dozens of irrelevant emails. Name usage can also make a customer feel important. A first-name basis relationship can enhance the intimacy between marketer and marketee.

Personalized content should also incorporate the consumer’s location. Consider, for example, AmazonLocal, which sends emails with deals based around a shopper’s location. These offers are often successful because people obviously prefer products that are relevant to their lives – about 3 out of 4 people get frustrated with irrelevant offers.

Personalize via nontraditional channels

Don’t be afraid to stray from the automated email “norm.” Differentiate your company from others by sending hand written notes or making phone calls to your loyal customers.

Designer Tory Burch is an expert at personalizing through nontraditional channels. The lifestyle brand who sent its frequent shoppers holiday gifts in December. My mom was sent a small USB keychain as a gift, as well as a note from the company, thanking her for her purchases. The token was small, but the gesture was big and memorable.

Personalized tokens show customer appreciation, which, in turn, perpetuate loyalty and retention. Thinking outside of the box can be an asset when keeping customers interested and invested in your company.

Personalization’s potential

Personalization is great for increasing customer loyalty, but there are many other ways marketers can use content marketing to their advantage. Learn about how to overcome stress when marketing, or how to tap into the disconnected consumer with personalization.

The prevalence of social media regarding millennials. Click to enlarge.

Using social media channels to improve marketing over multiple platforms

A massive shift in the marketing power is upon us.

For decades, baby boomers held the most purchasing power in the marketplace. But, as millennials are becoming the driving force in sales, marketers are forced to adjust their strategies to accommodate the younger generation. With the growing emphasis on millennials in the marketplace, understanding how to communicate with this generation through social and mobile channels is imperative for marketing success.

One key variance that sets millennials apart from other generations is social media usage. According to a Pew Research survey, 18 to 29-year-olds are the largest demographic of social media users. Because this group now makes up the largest purchasing power in America, incorporating marketing into social media can pay off big time for companies.

The key to an effective social media campaign lies in omnichannel. Each platform – from Facebook and email to brick-and-mortars – must provide a seamless experience for consumers. Platforms with inconsistencies will frustrate the user and decrease customer traffic.

We’ve taken a look at how today’s top marketers have created an omnichannel experience when marketing to millennials via social media.


Comments or direct messages increase the amount of communication between a company and the public. Companies like Papa John’s Pizza use this tool to quickly answer customer questions or address complaints. Oftentimes, the pizza entity was able to respond to public concerns in just ten minutes.

Over Facebook, Papa John's is able to respond to customer concerns in approximately 10 minutes.
Over Facebook, Papa John’s can respond to customer concerns in approximately 10 minutes.

Noting fast responses is key. A Forrester report found that 45% of shoppers will abandon online transactions if their concerns are not addressed quickly. In contrast, a customer-friendly, quick response can boost a company’s stance in customer service.

With Facebook’s convenience, it’s no wonder that 52% of companies think it is the most effective social channel for customer service. Millennials choose to communicate via Facebook instead of a website because of it often prompts a faster response from a company. Millennials aren’t lazy – they simply prefer convenience and fast service.

In the case that a Facebook comment cannot provide an adequate response to customer concerns, Papa John’s directs its consumers to their website. Their website provides forms for consumers who wish to discuss their experience in detail with the company. The seamless connection between their Facebook social media and company website help buyers communicate with the company effectively.


Instagram’s growing popularity among millennials and young people has attracted retail marketers to the picture-based social media platform.

Large companies have adapted their advertising towards becoming more seamlessly integrated with the Instagram experience. For example, the past year has seen a number of retailers implementing like-to-buy programs for their products.

Like-to-buy is one of the fastest ways a shopper can make a purchase. When an Instagram user sees a photo of a desired product for purchase, he or she can leave contact information via direct message or comment on the post. The retailer later invoices the Instagram user for their product, and the product is available for in-store pickup or home delivery.

Dallas boutique Movida implements their weekly "Thursday Therapy." Shoppers can easily order products before they are even sold in the store.
Movida, a Dallas boutique, implements their weekly “Thursday Therapy.” Shoppers can easily order products before they are sold in the store. Invoices are emailed and products are shipped directly to the buyer. Click image to enlarge.

Again, millennials are all about convenience. An omnichannel approach that lets shoppers purchase products with a few taps on their iPhone screen is just about as convenient as can be – especially with the option of in-store pickup or home delivery.


This fastest growing social media platform opens doors for memorable, creative marketing campaigns. Taco Bell has secured its status as a leader in marketing through its one-of-a-kind Snapchat campaigns.

Taco Bell uses this photography-focused channel to engage with its users. Between challenging users to doodle wars, to designing comical Valentine’s greeting cards, Taco Bell has solidified its reputation as a leader in engaging with consumers.


But Taco Bell focuses on more than an entertaining social media presence. The company’s Snaps often direct consumers to view more items on its app or in brick-and-mortars. Because customers are already engaged, they are more likely to visit Taco Bell’s other channels. Consumers develop stronger trust and loyalty with brands that engage with them, adding to a significant payoff for Taco Bell sales. For this fast-food restaurant, engagement is the glue to an omnichannel approach.

That being said…

Millennials show no signs of slowing their social media usage, so it’s up to marketers to stay relevant to the masses. Incorporating seamless social media campaigns into marketing strategies can ensure that brands are attractive and easily accessible to today’s consumers. Don’t be afraid to incorporate similar social media strategies into your own omnichannel campaign, or learn about more inspirational omnichannel marketing.

Today’s consumers are bombarded with marketing. For consumers, the never-ending onslaught of marketing messages across digital and traditional marketing channels is a desensitizing experience, and customers quickly learn to ignore and filter marketing that does not instantly resonate with their needs.

Marketing personalization helps cut through the noise by smartly combining state of the art marketing tech with traditional marketing know-how. By personalizing a customer’s experience, disconnected customers quickly turn into engaged, loyal brand advocates.

Marketing personalization is the most important capability for marketers in years to come. 74% of consumers get frustrated with content that doesn’t appeal to their interests. Customers simply don’t have the time or attention span to sift through hundreds of marketing messages that aren’t personalized for them. Studies consistently show that personalized marketing increases various KPIs by significant amounts. One research brief found that personalized marketing improved clickthrough rates by 14% and conversion rates by 10%. Personalized content that targets an individual is more likely to receive attention and, as a result, increase revenue.

So, how can companies reach out to disconnected customers with a marketing personalization strategy? Companies can adjust their marketing strategies based on how personalization would be most effective for each individual customer. In most cases, personalized marketing either acts as an initial introduction to new products or is the final push a customer needs before finalizing their purchase.

Initial Introduction

I often receive emails from my favorite retailers announcing new products and special offers. Oftentimes this content is specifically tailored to my past purchases and buying behaviors. For example, consider the following email I received from Nordstrom. At the bottom of a confirmation email for new shoes I had recently purchased, Nordstrom listed other items that I might be interested in.

My purchase from Nordstrom
My purchase from Nordstrom
Nordstrom's recommended products for me, based off that first purchase
Nordstrom’s recommended products for me, based off that first purchase

Before receiving this email, I had no plans for shopping with Nordstrom in the near future. I was disconnected from the retailer. However, upon seeing the recommended apparel, I was intrigued. I had become reconnected with Nordstrom. And, a couple weeks later, I drove down to Nordstrom for a closer look at one of the products that had been recommended, which I later ended up buying.

Personalized birthday emails are another way to introduce disconnected customers to the retailer. A timely birthday email with special offers can create an opportunity for the birthday guy or gal to spend recently acquired gift money or gift cards on the retailer.

Final Push

Personalization can also be the final push a disconnected consumer needs when he or she has not completed a transaction. Abandoned cart emails are a perfect example of this. When a customer strays from a website leaving behind a shopping cart full of products, an automated email that checks in with the customer can lead to a completed sale.

Cart abandonment email from ASOS.com
Cart abandonment email from ASOS.com

Cart abandonment emails are a must-have for any online retailer. According to Salecycle, nearly half of all cart abandonment emails are opened and 1 out of 3 clicks result in a purchase made on site. These emails prod disconnected customers back to the website, reconnecting them with the retailer.

A Final Note

When considering disconnected customers, implementing omnichannel strategies is a must. Marketing personalization can appear across a variety of platforms. A customer who is inactive on email may be disconnected from a company via email. However, this customer may be accessible via SMS or social media networks. A customer that is not responsive to a certain channel should not be regarded as “disconnected,” as this could simply be a matter of channel preference. An omnichannel strategy can help distinguish truly disconnected customers.



In a market that places increasingly more importance on creating a customer-centric experience, today’s top marketers must utilize personalized, 1:1 marketing strategies to drive sales and stay competitive with other companies. However, some personalized marketing efforts are more effective than others. While we have talked about some great omnichannel marketing winners, we’ll be focusing on personalized marketing winners. We’ve determined five brands that offer some of the best personalized marketing campaigns.


Amazon incorporates personalization into marketing automation emails, as well as on their website. Last September, I experienced Amazon’s marketing personalization first-hand, when I received three emails from the company within the week following a purchase of textbooks.

The first email I received was an order confirmation email. The email confirmed that my payment had gone through, that my order had been made, and – most importantly – included a thank you for shopping with Amazon. The second email I received confirmed that my order had been shipped and, once again, thanked me for my purchase. The final email I received was signed from TextbooksTexas, but was sent through Amazon. I received confirmation that my order had been delivered, a request for review, and yet another thank you.


While each of these emails contain different content, they all thank the customer for making a purchase. Incorporating a simple “thank you” can turn a standard confirmation email into an intimate shopping experience, making the customer feel appreciated. Showing gratitude makes the customer feel valued, which increases the likelihood for loyalty and future purchases.

In addition to emails, Amazon also implements personalized marketing when customers visit their sites. A widget at the bottom of their home page lists recently viewed and recommended items for past customers, based on previous purchases. Because my past purchases had been textbooks for journalism and human rights classes, my widget was filled of different books of the same nature.



Anthropologie has one of the best personalized marketing strategies for their customers’ birthdays. The retailer sends several emails to consumers over the course of their birthday month. At the beginning of the month, Anthropologie sends an email inviting the birthday guy or gal to a birthday soiree at the nearest store, complete with appetizers, personal styling, and discounts. Anthro also sends multiple emails throughout the month with special codes for discounts to birthday customers.

People like to celebrate their birthdays with family, friends, and loved ones. As Anthropologie sends customers birthday celebration emails, the retailer nonchalantly categorizes itself into the same category as those friends and loved ones. This simple personalization technique gives Anthropologie another dimension: a company that wants to maintain a close relationship – not just another sale.

anthrolopologie-15-percent-off anthropologie-celebrate-birthday











Hostelworld.com is the world’s number one hostel booking website – an accomplishment that can be explained by their personalized marketing strategy.

After one stays in a hostel booked through Hostelworld, he or she receives an email requesting a review about their stay. If, after a few days, the traveler still has not reviewed their stay, Hostelworld sends out a friendly reminder email. In big bold letters at the top of the email, Hostelworld tells the user, “We value your opinion.” Hostelworld also sends an email to its users six months following their last use of the site. This email is a reminder to travelers that Hostelworld is still around, and highly values their business.

In both of these emails, Hostelworld emphasizes the high value they place on each of their users. And, when a customer feels valued, they are likely to become repeat users.

hostelworld-opinion hostelworld-reminder-email




Similar to Amazon, Spotify incorporates personalized marketing through emails and their actual site in order to generate and maintain subscriptions.

Spotify sends out several emails each month with recommendations for music to the subscriber. These recommendations are based off of music that the user has previously listened to on Spotify. In addition, users have the option to discover new music recommended by Spotify on the Spotify platform. These recommendations, again, are based off of music the listener has listened to in the past.

spotify-additional-recommendations spotify-personal-recommendations


The retailer is another company that has utilized personalization through marketing automated emails to drive sales. Interested in bringing back past customers who have not visited their online store in a while, the company sends out an email with a special promo code for discounts on items on the site. Asos also sends out abandoned shopping cart emails to customers who have left the site without purchasing items they placed in their cart. As online studies show that 60% of online shoppers return to the site to make purchases after receiving an abandoned shopping cart email, Asos’s marketing automation techniques are a strategic implementation.

asos-come-back-email asos-recall-email









In both types of emails, the importance Asos places on keeping tabs on past customers is very clear. Forbes explains the importance of customer retention through statistics, like Gartner Group’s findings that 80% of a company’s future revenue will come from 20% of existing customers.

Wrapping it up

From using personalization to celebrate birthdays, to keeping customers engaged, companies utilize various 1:1 marketing techniques to generate sales. And, as data usage and omni-channel develop further, we can’t wait to see what personalized marketing campaigns await in 2015!