Omnichannel Today – Black Friday Edition

Happy Thanksgiving from NectarOM! As we gear up for the eCommerce holidays of Black Friday and Cyber Monday these are the latest news articles we’ve been paying attention to:

JC Penney’s Retail Reinvention

Unlike Nordstrom’s and Macy’s, JCP is on course to exceed holiday expectations during a season where eCommerce and digital platforms are taking away business from retail. The secret, as CEO Marvin Ellison puts it, is finding the balance between the “art” and “science” of retail. JC Penney is taking a completely different approach to their in-store experience, developing attractive new features such as store-within-a-store kiosks for both younger shoppers and the upcoming cohort Millennial-age parents. Next up for the department store? Focusing on the science side of things by making improvements to their eCommerce, supply chain, and data processing abilities.

Amazon’s ingenious scheme to undermine Black Friday

Black Friday and its younger sibling Cyber Monday are a major source of income for the retail industry every year. Since this last Friday, web giant Amazon has taken advantage of the holiday shopping fervor to entice customers with constantly updated deals and featured items, hoping to sway buyers that won’t miss the authentic “Black Friday Experience” of elbowing through crowded stores. That said, certain stores such as Best Buy and Target have responded to Amazon by making their in-store discounts apply to their eCommerce platforms as well.

Facebook Says Nearly One Third of Online Shopping Transactions Are On Mobile Devices

New data from Facebook suggests that its users are becoming much more comfortable with using mobile devices to shop and make purchases. The social media titan expects a 30% increase in the percentage of users who buy on mobile by the end of the fourth quarter. Facebook researchers also observed that about 45% of all shopping occasions involve mobile devices in some fashion, such as during product research that results in a purchase on a desktop.

Retail enters third phase of digital evolution: ‘Emotional’ eCommerce

A new article from the Financial Times discusses how modern shoppers expect brands to develop a relationship with them over social media and other digital platforms. The thought leaders interviewed point to the success of apps like Instagram, Etsy, and Olapic, who offer businesses the ability to showcase their “human side” to potential customers by using memes, shareable posts, and conversation starters to promote fan engagement over social media.

Other stuff we read this week:

How James Murdoch thinks the ad industry should innovate: ‘Empower the Consumer.’
Here’s how advertisers will be able to target TV viewers who see competitors’ ads
Goodbye privacy, hello ‘Alexa’: Amazon Echo, the home robot who hears it all
Volvo Wants to Use Microsoft’s Sci-Fi Glasses to Sell Cars

Check back next time for the latest developments in omnichannel! We’ll bring you news, facts, opinions, and infographics that will help you gain a broad perspective of the industry. Drop in, stick around, and subscribe to our newsletter – and who knows? You just might learn something.

Each of us have a marketing hero. It doesn’t matter if you are new to the marketing space or have worked in the industry most of your life. Each of us know someone who inspires us to be a better marketer today than we were yesterday.

You might think that business executives, marketing consultants, technology gurus, data scientists, and digital specialists would have varying ideas on what makes a marketing hero. Our idea of heroism isn’t as different as you might think. I’ve been talking to people in Dallas, San Diego, Chicago, and other cities to learn what traits people look for in a marketing hero.

Have a marketing hero characteristic to add to the list? Let us know on Twitter using #MyMarketingHero!

1. Socially Responsible. Some of our favorite marketing heroes embrace a philanthropic cause. It’s clear their end goal is to build awareness and spread resources to those in need. Marketing hero Pete Frates, creator of the viral ALS Ice Bucket Challenge campaign, reminded us of the power of a smart digital strategy powered by community engagement. Retailers, non-profits, and business-to-business brands alike can learn from these passion-filled philanthropists using marketing to help the world.

2. Data-Driven. Our favorite marketing heroes focus on reaching goals in the most efficient way possible. They don’t rely on assumption or hunches, but seek data that informs them on the best route to generating results.

3. Tech-Savvy. A hero sees technology as a tool to provide a more seamless and meaningful experience for both the business and the consumer. They don’t hesitate to learn a new platform and develop creative ways for pushing its capabilities to the max. What if the technology doesn’t exist? No problem. Marketing heroes are oftentimes entrepreneurs of marketing tech.

4. Mentor-Centric. Whether it’s in an auditorium of five hundred people or the corner table of a coffee shop, marketing heroes are eager to share bits of wisdom. They teach us tips and tricks, and inspire us to push the boundaries of what we think is possible. They are positive and give constructive feedback. While they may not always spell out the answer, they provide direction so we may discover the answers for ourselves.

5. Resourceful. Marketing heroes have this amazing ability to make the most out of the tools and talent around them. They have trained their mind to recognize opportunities when others might only see obstacles. A hero also doesn’t expect to go the journey alone, and welcomes those who are willing to work hard to achieve goals.

6. Curious. This is perhaps the most important characteristic of a marketing hero. Curiosity feeds knowledge. It’s a trait that pushes us to look for solutions even before the problem arises. Marketing heroes look beyond the obvious. They see failure as a growth opportunity, and always welcome a challenge that gets them a step ahead from where they were.

Who is your marketing hero?

Who is your marketing hero? Is it a committed mentor or conference speaker? Is it your colleague or friend? A celebrity or client?

Nominate your hero on Twitter using the hashtag #MyMarketingHero.

marketing personalizationWho says Big Data can’t be personalized?

Within the realms of marketing campaigns, generalization is not a word you want to embrace. Sending identical, generic mass emails to your entire customer base across the board  isn’t the route you want to take. This only leads to poor customer retention, customer dissatisfaction and your emails ending up in the virtual trash bin…unopened.

When you’ve got data, you need to leverage it in order to communicate relevant and targeted messages. The content within these emails need to be useful, have purpose and address the needs of your customers in real time.

In order to efficiently segment your data, you need to conduct an analysis based on existing data and decide the target groups you want to approach. Applying segmentation to  your data allows you to create email marketing campaigns that are relevant for each group.  Segmenting is also a key process that disperses information, products and offers to designated groups that’s specific to their needs and interests.

Segmentation can be based on many factors according to demographics, behavioral, lifecycle, occasions, social data, past purchase history, spending habits, age, gender, website activity, etc.  By segmenting all of this data, you’re identifying the various levels of your database and sending out cost-effecting email campaigns that are tailored to each group. Without segmenting data efficiently, it’s difficult to produce targeted information. Not to mention, it’s a waste of time when you’re sending out products & offers that are of no use to your customers.

Segmentation is typically based on the amount of data you have on individual customers and making the most of it. This can be obtained through social data, CRM, past purchase history, website activity, demographic, etc. It’s the process of dividing your customers into logical groups and tailoring emails targeting their interests, triggers, lifecycles, website behavior, and purchase history.  Nectar suite automatically segments customers based on lifetime value and engagement.

Nectar’s products allows your brand to hyper-personalize communications with the right offers and products in real time that’ll drive revenue.

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