Every Customer Deserves Personalized Attention
One of the top priorities of any marketer is to capture, build and retain customers. Effectively engaging customers to keep any services and products in the forefront of their mind is a difficult task. It requires advanced marketing personalization with turbo charged hyper-personalized content, products and information. No two customers are the same. For that reason, it’s important to hyper-personalize communications with content that is tailored to each individual.
As a marketer, you need to deliver meaningful, useful, and effective content that will address your customer’s needs in real time. That’s no easy feat. There’s a tremendous amount of competition out there. Millions of emails are sent out everyday to millions of customers. People are busy with very little time to spare. With several hundred emails lurking in a recipient’s inbox, you’ve got to stand out in order to be noticed and considered. A generic or “slightly personalized” marketing campaign wont’ cut it. Sally isn’t going to open your email just because it addresses her by name followed by a catchy slogan.
How do you effectively deliver hyper-personalize communications for your customers?
1. Connect the Customer Dots – Imagine you’re asked to make a sandwich for Sally. The only information you have is she prefers white bread and doesn’t like mayo. Based on that, you make her a turkey and cheese sandwich on wheat with mustard and hope for the best. She’s not impressed. Why? The sandwich was plain, bland and lacked her personal preferences. The same holds true when you’re trying to hyper-personalize communications. Without big data under your belt, you’re going in blind. You need data from crucial sources like CRM, website, email, transactions, browsing history, 3rd parties, etc to create relevant content for each individual customer. Once you have those valuable dots to connect, you’re able to leverage every piece of data. This time around, you make Sally a roasted turkey sandwich on lightly toasted ciabatta bread with honey mustard, tomato, avocado, lettuce, bacon, extra pickle and a sprinkle of salt and pepper. Now…you have her attention.
2. Create 360 Degree Customer Profiles – Once you’ve connected the customer dots, you’re able create rich customer profiles that is worlds beyond a profile established from traditional data. This can mean the different between “Sally likes to buy shoes” and “Sally likes to buy shoes preferably in the spring and summer months. She gravitates more towards trendy styles and adores heels. Her mission is to purchase designer brands without paying the designer price.” You can use this portion of her 360 degree customer profile to send her products and offers that are useful, caters to her buying preferences and communicate offers and products that would further enhance her buying options through your company.
3. Pay Attention to Real Time Behaviors – Want deeper insights to the lives of your customers? With Nectar’s data processing tools, you can gather information about what your customers are sharing, liking and what their interests are. It’s taking the process a step further and listening to what your customer is doing through the use of algorithms. Is your customer taking a step out of the box? Are they spending additional time in other categories? Is your customer making purchases that veers away from their typical habits? This is all vital information that will update and combine with existing social data. This in turn gives you the ability to connect more dots and convert this data into valuable insights. The result? Turbo charged hyper-personalized communications. You know that Sally likes shoes, but lately, she’s showing an interest in vintage decor pieces. She’s liking items in that category and recently make several purchases. She’s in the market for both small and big ticket items. Why? Sally is renovating her home.
4. Address the Customer’s Needs – Utilizing real time behaviors opens the door of opportunity. Based on Sally’s decision to renovate her home, you can create a slew of products and offers that will address her needs at this time. Based on her browsing and purchase history, you’ve determined she is partial to vintage styles and the color blue. Sally’s purchases have been sale or clearance items and so far, she’s worked on the livingroom and dining room. With all of this big data, it’s time to send out a few marketing campaigns with tailored products and offers. These offers can be a mix of items for the 2 rooms she’s currently working on and a few for other rooms in the house because eventually she’ll be in the market for those as well.
5. Execute Immediately After a Trigger – Life happens and changes are always taking place whether sudden or those that are planned out. These changes produce triggers. Some of these triggers may include a birth announcement, save the date, engagement, new job, relocating to another city, booking a 2 week vacation to an exotic island overseas, birthdays, and other milestones. Amid these triggers are opportunities to cultivate products and offers based on a customer’s immediate needs. A customer’s birthday might trigger sending a personalized Happy Birthday message with an exclusive coupon to their most frequented store. An engagement annoucement is a trigger to send an email with products and offers that are tailored specifically to that moment…like save the date cards or wedding invitations.
Nectar’s products allows your brand to hyper-personalize communications with the right offers and products in real time that’ll drive revenue.
